Terms of Service

1. Who we are

Polariva ("Polariva", "we"), registered under 1843155P, Ariana Center, Escalier C, Bureau C 408, Avenue 18 Janvier, 2080 Ariana, Tunisia. Contact: contact@polariva.com.

2. What we do

Web design, web development, conversion optimisation and technical SEO, delivered as fixed-scope projects (Launch, Growth) or a monthly retainer (Partner). The scope, timeline and price for each engagement are set out in a written proposal accepted by you by email or signature.

3. Quotes and payment

Prices are quoted per project in EUR unless stated otherwise, exclusive of taxes. Fixed-scope projects: 50% deposit to book the start date, 50% on delivery. Retainers: billed monthly in advance. Accepted payment methods: bank transfer and card via our payment provider. Invoices are due within 14 days. Late invoices pause the work.

The deposit reserves team time and is non-refundable once work has started. See our Refund policy for details.

4. Delivery and acceptance

A project is delivered when you sign it off, not when we say it is finished. Each milestone includes revision rounds within the agreed scope until you approve it in writing. If we do not hear from you within 10 working days of a milestone being presented, it is considered approved so the project can move on.

Requests outside the agreed scope are quoted separately before any work starts.

5. Results

We build for the number that ends up in your bank account and every design and technical decision is made on data: your own analytics and the full history of what has worked across our projects. We do not work on estimates, and we do not sell guaranteed revenue, conversion, ROAS, ranking or traffic figures. Results also depend on your market, offer, pricing and advertising, which sit outside our control. Figures on our website describe past work.

6. Your responsibilities

You provide content, brand assets, access to accounts (hosting, domain, analytics, CMS) and timely feedback. You confirm you hold the rights to everything you give us to publish.

7. Intellectual property

On full payment, you own the final design and code delivered for your project. We keep the right to reuse general know-how, components and open-source tooling, and to show the work in our portfolio unless you ask us not to in writing.

8. Third-party services

Hosting, domains, CMS plans, payment gateways, fonts and similar services are contracted by you directly with the provider, under their terms. We set them up; we do not resell them.

9. Liability

Our total liability under any engagement is limited to the fees paid for that engagement. We are not liable for indirect losses such as lost profit, lost data or business interruption. Nothing here limits liability that cannot be limited by law.

10. Cancellation

Either party may end a fixed-scope project with 14 days' written notice. You pay for work completed to that date; any unused part of the deposit beyond completed work is credited or refunded as set out in our Refund policy. Retainers can be cancelled monthly with notice before the next billing date.

11. Governing law

These terms are governed by the laws of Tunisia. We will always try to settle any disagreement by talking first.